Ans: For return or exchange, please follow these steps – With order id details and problem email us at care@rang-bd.com or contact us at hotline number within 24 hour. We will confirm the exchange/return request and will inform you about the pickup process.

Please ensure that products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the products.

Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You havetonotifyusvia mail or phone call and also you have to send us the product/s within 7 days.

We will bear the return delivery charge on –

• Size or fit issue.
• You received a defective product.
• You received a physically damaged product.
• You are unhappy with the products quality.
• The product is different from description on the website.

Ans: Rang Bangladesh Ltd. appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience.

We assure you that all products sold on rang-bd.com are brand new.

In case the products you have received is ‘damaged’, ‘defective’ or ‘not as described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (outside Dhaka 10 days), after receiving your notification. You can have refund as well.

Ans: Yes, you can exchange clothes only (within 7 days, after you receiving the product). But Accessories, shoes, inner-wear, home decor items are not applicable to exchange.

Ans: Your money is 100% safe with us. Refunds are issued –

• If we are unable to deliver the ordered products.
• If we are unable to provide replacement.
• After return if you want your money back.
• If a different products is delivered to you.
• If you changes mind & can cancel booking before the products is already shipped.
• If you don’t want replacement.

If you pay us by using card then we will request a refund in bank which will take 3-5 working days. Most refunds are fully refunded in 10-15 days afterwereceive the return package. (credit card payment return may take longer depending on commercial banks). If you pay us by any mobile wallet (i.e. bKash, rocket, upay, nagad), then your money will be refunded in same account within 5-7 working days.”

Ans: For refund, please follow these steps –

Provide us with order id details, e-mail address on: care@rang-bd.com. We will confirm the refund request and will inform you about the process. Pleasenote that, if we send you faulty products then we will bear the delivery charge and transaction cost for credit card.