FAQ

1. How many delivery facilities Rang Bangladesh provides?

Ans: You can order for Cash on delivery or home delivery, courier office pick-up, and shop pick-up.

2. When could I receive my delivery?

Ans: Delivery timing depends on delivery location. For inside Dhaka city orders it takes 2-4 days and for other areas it takes 4-7 days. Our courier hassentyou a SMS with tracking link, you can check there for live update. Possibly courier delivery person will also call/send you a text confirmation onthemorningof your delivery. If you’re not in, they may attempt to re-deliver the next

3. Help ! I've received the wrong item, what should I do?

Ans: Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock, you can pick from other available products. If you can’t choose anything else, we’ll issue a full refund.

4. Can you please share the delivery partners do you use?

Ans: We deliver through well reputed courier service providers :DHL, Pathao, e-courier, RED X, Sundorban & paper-fly.

1. I want to know about my recent Order status.

Ans: You will receive a confirmation SMS with your order number once your order is processed. Please allow 24 hours (Dhaka only) and 48 hours(other districts/areas) for your tracking to become live. More details please call : +880 177 77 44 344

2. Can I cancel my order?

Ans: Unfortunately once your order has been placed and confirmed by us than we are unable to cancel your order.

3. When will my order be sent?

Ans: After a confirmation call/sms, the product is handed over to the courier within 48 hours

4. Can I change my delivery address?

Ans: Unfortunately once your order has been placed and confirmed we are unable to cancel your order. If you want change your delivery address Please, call us at hotline numbers : +880 177 77 44 344 or send an email at : care@rang-bd.com within 24hours when you submitted your order

5. Let me know, why my order has been canceled?

Ans: Order can be canceled for following reasons. When you do not pick up our confirmation call and when products are physically not available or your payment related issues

6. If I forget to use a discount code,then?

Ans: Don’t worry. You can inform us over phone or mail within 3 hours. We will cancel your order and place a new order.

7. Types of payment mode / currency do you accept?

Ans: We accept payment by: Credit card & debit card (Visa, Mastercard, Amex, Nexus, Q-Cash), bkash, nagad, rocket. As well as we follow Paypal & sslcommerz payment gateway system.

8. Is it safe to use my Debit/Credit card online at rang-bd.com??

Ans: You can be assured that shopping with Rang Bangladesh Ltd is safe. Security is very important to us at rang-bd.com and our site contains certified payment gateway with its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

1. I want to return an item.

Ans: For return or exchange, please follow these steps – With order id details and problem email us at care@rang-bd.com or contact us at hotline number within 24 hour. We will confirm the exchange/return request and will inform you about the pickup process.

Please ensure that products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the products.

Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You havetonotifyusvia mail or phone call and also you have to send us the product/s within 7 days.

We will bear the return delivery charge on –

  • Size or fit issue.
  • You received a defective product.
  • You received a physically damaged product.
  • You are unhappy with the products quality.
  • The product is different from description on the website.
2. Please explain, how long will take to process my return.

Ans: Rang Bangladesh Ltd. appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience.

We assure you that all products sold on rang-bd.com are brand new.

In case the products you have received is ‘damaged’, ‘defective’ or ‘not as described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (outside Dhaka 10 days), after receiving your notification. You can have refund as well.

3. I want exchange an item, is it possible ?

Ans: Yes, you can exchange clothes only (within 7 days, after you receiving the product). But Accessories, shoes, inner-wear, home decor items are not applicable to exchange.

4. What's the deal when it comes to your returns policy?

Ans: Your money is 100% safe with us. Refunds are issued –

 

  • If we are unable to deliver the ordered products.
  • If we are unable to provide replacement.
  • After return if you want your money back.
  • If a different products is delivered to you.
  • If you changes mind & can cancel booking before the products is already shipped.
  • If you don’t want replacement.


If you pay us by using card then we will request a refund in bank which will take 3-5 working days. Most refunds are fully refunded in 10-15 days afterwereceive the return package. (credit card payment return may take longer depending on commercial banks). If you pay us by any mobile wallet (i.e. bKash, rocket, upay, nagad), then your money will be refunded in same account within 5-7 working days.”

5. Help me with my refund!

Ans: For refund, please follow these steps –


Provide us with order id details, e-mail address on: care@rang-bd.com. We will confirm the refund request and will inform you about the process. Pleasenote that, if we send you faulty products then we will bear the delivery charge and transaction cost for credit card.

1. I have a question, how do I get in touch?

Ans: If you need any help, please contact us via :


Hotline number : 017 777 44 344 or 017 999 98 877
Email adderess : care@rang-bd.com
FB messenger : facebook.com/rangbangladesh
Whatsapp : +880 177-7744344


We are sure that you can receive our reply as soon as possible.

2. Could you please inform me where your Outlet is?

Ans: Yes, we can. Here is our all of store location. Please check – https://rang-bd.com/store-location-rang

3. Do you allow Whole Sale?

Ans: Yes, we have wholesale option. To know more details : 01730680078

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