Ans: You can order for Cash on delivery or home delivery, courier office pick-up, and shop pick-up.
Ans: Delivery timing depends on delivery location. For inside Dhaka city orders it takes 2-4 days and for other areas it takes 4-7 days. Our courier hassentyou a SMS with tracking link, you can check there for live update. Possibly courier delivery person will also call/send you a text confirmation onthemorningof your delivery. If you’re not in, they may attempt to re-deliver the next
Ans: Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock, you can pick from other available products. If you can’t choose anything else, we’ll issue a full refund.
Ans: We deliver through well reputed courier service providers :DHL, Pathao, e-courier, RED X, Sundorban & paper-fly.
Ans: You will receive a confirmation SMS with your order number once your order is processed. Please allow 24 hours (Dhaka only) and 48 hours(other districts/areas) for your tracking to become live. More details please call : +880 177 77 44 344
Ans: Unfortunately once your order has been placed and confirmed by us than we are unable to cancel your order.
Ans: After a confirmation call/sms, the product is handed over to the courier within 48 hours
Ans: Unfortunately once your order has been placed and confirmed we are unable to cancel your order. If you want change your delivery address Please, call us at hotline numbers : +880 177 77 44 344 or send an email at : firstname.lastname@example.org within 24hours when you submitted your order
Ans: Order can be canceled for following reasons. When you do not pick up our confirmation call and when products are physically not available or your payment related issues
Ans: Don’t worry. You can inform us over phone or mail within 3 hours. We will cancel your order and place a new order.
Ans: We accept payment by: Credit card & debit card (Visa, Mastercard, Amex, Nexus, Q-Cash), bkash, nagad, rocket. As well as we follow Paypal & sslcommerz payment gateway system.
Ans: You can be assured that shopping with Rang Bangladesh Ltd is safe. Security is very important to us at rang-bd.com and our site contains certified payment gateway with its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Ans: For return or exchange, please follow these steps – With order id details and problem email us at email@example.com or contact us at hotline number within 24 hour. We will confirm the exchange/return request and will inform you about the pickup process.
Please ensure that products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the products.
Please note that, in case of any exchange or return issue, you need to contact us within 24 hours of receiving your delivery package. You havetonotifyusvia mail or phone call and also you have to send us the product/s within 7 days.
We will bear the return delivery charge on –
- Size or fit issue.
- You received a defective product.
- You received a physically damaged product.
- You are unhappy with the products quality.
- The product is different from description on the website.
Ans: Rang Bangladesh Ltd. appreciates every single time you trust us with your purchase. We love to provide you with an absolutely hassle-free shopping experience.
We assure you that all products sold on rang-bd.com are brand new.
In case the products you have received is ‘damaged’, ‘defective’ or ‘not as described’, you can exchange/return it within 7 days and we will solve your issue within next 7 working days (outside Dhaka 10 days), after receiving your notification. You can have refund as well.
Ans: Yes, you can exchange clothes only (within 7 days, after you receiving the product). But Accessories, shoes, inner-wear, home decor items are not applicable to exchange.
Ans: Your money is 100% safe with us. Refunds are issued –
- If we are unable to deliver the ordered products.
- If we are unable to provide replacement.
- After return if you want your money back.
- If a different products is delivered to you.
- If you changes mind & can cancel booking before the products is already shipped.
- If you don’t want replacement.
If you pay us by using card then we will request a refund in bank which will take 3-5 working days. Most refunds are fully refunded in 10-15 days afterwereceive the return package. (credit card payment return may take longer depending on commercial banks). If you pay us by any mobile wallet (i.e. bKash, rocket, upay, nagad), then your money will be refunded in same account within 5-7 working days.”
Ans: For refund, please follow these steps –
Provide us with order id details, e-mail address on: firstname.lastname@example.org. We will confirm the refund request and will inform you about the process. Pleasenote that, if we send you faulty products then we will bear the delivery charge and transaction cost for credit card.
Ans: If you need any help, please contact us via :
Hotline number : 017 777 44 344 or 017 999 98 877
Email adderess : email@example.com
FB messenger : facebook.com/rangbangladesh
Whatsapp : +880 177-7744344
We are sure that you can receive our reply as soon as possible.
Ans: Yes, we can. Here is our all of store location. Please check – https://rang-bd.com/store-location-rang
Ans: Yes, we have wholesale option. To know more details : 01730680078